Privacy Policy

Who we are

TransViva Floristry (“we”, “us”) provides professional floristry courses. Contact: [email protected], +1 (415) 689-4721.

Information we collect

• Account and contact details you provide (name, email, phone).
• Order details (courses purchased, pricing, currency, timestamps).
• Support communications and assignment submissions.
• Usage data (pages viewed, device/browser metadata) via essential analytics.

How we use information

• Provide course access, certificates, and support.
• Process transactions, detect fraud, and maintain security.
• Improve curriculum and site usability through aggregated analytics.
• Send service emails (enrollment, receipts, important changes). Marketing emails are opt‑in.

Lawful bases

We rely on contract necessity, legitimate interests (service improvement, security), legal obligation, and consent where required.

Retention

We retain account and order records for as long as you use our services and as required by applicable law. Support emails are kept for up to 24 months.

Sharing

We share data with payment processors, cloud hosting, and analytics providers under data processing agreements. We do not sell personal data.

International transfers

When data moves across borders, we use approved safeguards such as Standard Contractual Clauses.

Your rights

• Access, rectify, or erase your data.
• Object to or restrict certain processing.
• Data portability where technically feasible.
• Withdraw consent for marketing at any time.

Security

We apply administrative, technical, and physical safeguards, including encryption in transit, access control, and regular audits.

Cookies

We use essential cookies for authentication and preferences, and optional analytics cookies with your consent. Manage choices in the footer banner.

Children

Our services are not directed to children under 16. If we learn we processed such data, we will delete it.

Contact & complaints

Email [email protected] for privacy requests. You may also contact your local data protection authority.

Changes

We will update this policy as our services evolve. Material changes will be announced via email or site notice.